Phishing Alerts – August 2014

TruWest Credit Union has been notified of suspicious phone calls and emails. Phishing scams are common these days, so please be careful when receiving possible fraud and other banking calls or emails, especially when they ask for financial information. If you are at all suspicious, never give any personal information.

Phishing Phone Calls
Some of our members have notified us about suspicious phone calls they have received from a 1-877 number that informs them of potential fraud on their card, and to provide the card number, expiration date and PIN number.

Phishing Emails
Random internet users have received emails with a zip file attachment containing a malicious executable file that looks like a PDF document and infects the user's computer with malware. The communications comes from and is not legitimate.

Sample fraudulent email:
Incoming Transactions Report

An incoming money transfer has been received by your financial institution and the funds deposited to account.

Initiated By: Fiserv Inc.

Initiated Date & Time: Fri, 15 Aug 2014 23:00:11 +0700

Batch ID: 976

Please view the attached file to review the transaction details.

Best Practices
If you receive any phone calls or emails requesting personal information, this is a scam. Please do not provide any personal information. If you already have received a call or email and given personal information, please contact us immediately at 1 (855) 878-9378.