Need Login Assistance?
Perhaps you are new to online banking, just bought a new computer or installed a different browser. Whatever the circumstances, if you are having trouble logging in, this is the place for you. TruWest offers this helpful guide to walk you through the possible setbacks you might be facing.
Before you start down this technical journey, did you double check your password? Or is this your first time signing in? If so, please visit our Enroll Now page for added help.
TruWest online banking works best with certified operating systems. If you are using an operating system other than the ones listed below, you may be unable to use all features:
In most browsers, this information can be found under the About section, which is located in the Help or Settings menus.
For the most recent IE version, please visit: http://windows.microsoft.com/en-us/internet-explorer/download-ie
For help with IE 8, please visit: http://windows.microsoft.com/en-us/windows-vista/internet-explorer-browser-settings
Please visit the Mozilla Firefox site to download the browser: http://www.mozilla.org/en-US/firefox/new/
Please visit the Apple Safari site to download the browser: http://www.apple.com/safari/
Please visit the Google Chrome site to download the browser: https://www.google.com/intl/en/chrome/browser/
If you want to have your home or work computer recognized when using online banking, a secure cookie may be set on your computer. This secure cookie is unique and, when used with your login information, creates a way of identifying your system. Every time you sign in, this cookie is validated along with your login identification. This cookie is only used to validate your identity and does not contain personal information. If you clear cookies from your system, this will delete the secure cookie. You will then need to login and accept it again, if you choose.
Online banking is a secure, encrypted site and, therefore, requires certain cookies. To limit interruptions and potential issues, disable the cookie alert in your browser while viewing your account. If necessary, close your browser and start a new session to accept all required cookies.
SSL stands for Secure Socket Layer encryption. Before you sign in to online banking, you must first have a secure session using SSL encryption. This process encrypts (scrambles) the information being passed between our server and your browser, so it can’t be read by unauthorized parties.
The easiest way of knowing if you entered a secure session is by looking at the URL (address bar). If the URL at the top of the screen starts with “https,” you have a secure session. If the URL starts with “http,” the session is unsecure.
We value your security and added another verification step to make it more difficult for phishers and hackers to access your account. Every time you access your account from a new computer or device, we will prompt you to input a verification code (sent via voice or text message*) that we send to the number registered with your account.
When you are finished using online banking, please click Logout instead of using the back button or simply closing your window. However, for your security, your session will automatically expire after a set amount of time.
You can change your online banking password under My Profile at any time. It is recommended that you change it every six months.
No problem, click here.
Please visit our Enroll Now page for details.
Online banking may use PDF or portable document format files for statements and check images. If you need Adobe Acrobat Reader, please visit Adobe's website.
Common third-party software programs that restrict popups are listed below. They may need to be disabled or uninstalled if they are preventing online banking access.
To sign in to online banking, this type of software must be removed from your computer. Advertising supported software (adware) reports Internet surfing habits back to a third-party site for data collection. In order to protect your financial privacy, please access the removal instructions: http://antivirus.about.com/od/spywareandadware/tp/adwarespyware.htm.
For help with Quicken, please visit the Intuit website: http://www.intuit.com/support/
If you receive a message box when logging into online banking, click Yes to display items
After trying all of the above, if you still receive an error message, please Contact Us.
Please Contact Us and have as much information ready as possible (e.g., browser version, operating system, an error messages, screen shots).